Solutions Engineer - AI Focus

Excerpt from the original posting

About the Job: 

LaunchDarkly’s Solution Engineer (AgentControl)   will be at the forefront of revolutionizing how AI engineers think about, release, monitor, and optimize their agents, scaling up our AgentControl from initial market validation and product relaunch to an industry-leading product.

You will represent deep, specialized AgentControl product knowledge , sharing your expertise with prospects and customers, gathering critical feedback that shapes product development, and driving early-stage adoption. Your expertise will be instrumental in establishing the Solutions Engineering frameworks that will guide our future success.

This is a role for builders and storytellers who thrive in undefined spaces. You will be expected to build – meaning the construction of integrations, technical content, whitepapers, and tutorials, all alongside attractive demos of our product customized to strategic engagements. You'll work with the innovation coming out of LaunchDarkly's Product team and make a significant impact on how companies build and deploy AI applications.

Responsibilities:

Expert-Level Solutions/Sales Engineering  

- Bring serious, credible expertise in practical AI applications to customer conversations. 

- Spearhead the early-stage evaluation, implementation, and adoption of AgentControl at scale, working closely with existing customers to ensure activation and churn prevention (alongside feedback).

- Partner with the AI SME team to develop and document Solutions Engineering playbooks and best practices that scale beyond our early customers.

- Partner closely with the AI Strategy Lead and AI SME team surfacing revenue-related insights as the product is deployed.

- Lead AgentControl POVs to validate technical win and secure revenue from our largest customers.

Collect and Propagate Product Feedback 

- Collaborate extensively with product and engineering teams to ensure product concepts are technically feasible and align with LaunchDarkly's strategic goals.

- Drive continuous improvement by monitoring product performance, user experience, and market response, iterating based on actionable data and insights.

- Ensure AgentControl's roadmap tracks market demand and delivers an exceptional experience for the AI developer persona.

Scale the AgentControl Business 

- Deliver integrations against common, quantified customer requests in the form of code contributions, architecture diagrams, and whitepapers

- Function as a key tec…

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