Parloa FDE
Lead/Senior Solution Engineer CEE
- Location Berlin Office; Munich Office; Remotely in Germany
- Seniority senior
- Posted 2026-01-12
Original posting ↗ You apply on the company site — we never collect applications.
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role details
Lead technical aspects of sales cycle, design solutions, and guide customers through technical journey.
Summary generated by AI from the original posting.
Hard requirements to check first
- Clearance：not mentioned in the posting
- Work auth：not mentioned in the posting
- Travel：customer-facing; travel not stated
Skills
AgentsAPIsCloud environmentsIntegrationsEnterprise architecture
Excerpt from the original posting
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As a Lead / Senior Solution Engineer , you will play a central role in helping customers understand and realize the value of Parloa’s conversational AI platform. You’ll guide prospects and customers through their technical journey—from discovery and solution design to validation and successful handover. This is your opportunity to operate at the intersection of technology and business—shaping how enterprises adopt agentic AI while influencing product direction through direct customer insight. Areas of ownership: - Technical Sales Ownership: Lead the technical aspects of the sales cycle, from discovery and solution design to validation through Proof of Value and Proof of Concept engagements. - Solution Design & Architecture: Design scalable, enterprise-ready solutions tailored to customer needs, ensuring feasibility and alignment with business goals. - Customer Advisory: Translate complex technical capabilities into clear business value, guiding both technical and non-technical stakeholders. - Account Collaboration: Partner closely with Enterprise Account Executives, co-owning accounts and supporting strategic sales initiatives within the territory. - Product & Feedback Loop: Represent the voice of the customer by feeding insights into Product and Engineering to shape roadmap and improvements. - Cross-functional Collaboration: Work closely with Sales, Professional Services, Product, and global Solution Engineering teams to ensure a seamless customer journey. Who you are: - 5+ years of experience as a Solution Engineer or in a similar customer-facing technical role within SaaS or enterprise technology - Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture - Experience supporting complex, multi-stakeholder enterprise sales cycles - Ability to translate technical concepts into clear business value and outcomes - Excellent communication and presentati…