Sr. Director, (Applied AI) Forward Deployed Engineering

Excerpt from the original posting

About Scale AI

Scale’s mission is to develop reliable AI systems for the world’s most important decisions. We work with leading enterprises to bring generative AI safely into production—powering real-world impact through rigorous evaluation, deployment, and execution.

The Role

The Sr. Director, Forward Deployed Engineering (US East) will lead Scale’s enterprise customer engagements across the Eastern United States. This role sits at the intersection of customer leadership, applied AI, and execution—owning how Scale partners with Fortune 500 executives to design, build, and deploy AI-powered systems that deliver measurable business outcomes. As a regional leader and peer to Scale’s existing Forward Deployed leadership, you will manage and grow multidisciplinary teams of applied scientists and full-stack engineers, shape how we deliver agentic AI applications in customer environments, and set the bar for executive-level customer engagement. This is a high-impact leadership role in a period of regional expansion and organizational evolution.

You will:

- Lead all US East enterprise customer engagements, serving as the senior technical and delivery executive for Scale’s most strategic accounts.

- Partner closely with Sales, Product, and Engineering leadership to support customer acquisition, expansion, and long-term success.

- Build and manage forward-deployed teams composed of applied scientists and full-stack software engineers, structured into customer-specific technical pods.

- Own end-to-end delivery execution for customer deployments, ensuring reliability, rigor, and measurable business impact.

- Guide teams in building production-grade, agentic AI applications for Fortune 500 enterprises.

- Establish and enforce an evals-first approach to customer deployments, ensuring performance, safety, and reliability standards are met.

- Lead senior-level technical conversations with customer executives, demonstrating Scale’s credibility as a trusted AI partner.

- Support technical upsell conversations by articulating architectural tradeoffs, capabilities, and future-state possibilities (with commercial ownership held by AEs).

- Hire, develop, and mentor forward-deployed leaders and ICs, including training teams on executive-level customer interaction and professional standards.

- Help shape Scale’s regional forward-deployed strategy as part of a broader global and US restructuring.

Ideally you’d have:

- 12+ years of experience in software engineerin…

→ Scale AI · Greenhouse