Engineering Manager / Sr. EM Forward Deployed Engineering (FDE) - West

Excerpt from the original posting

Engineering Manager / Sr. EM Forward Deployed Engineering (FDE) - West

Location: Bangalore
Experience: 8–12 Years

Important Note
This role is not for managers who have moved away from technology. We expect our FDE Managers to remain deeply technical and capable of designing, building, debugging, and reviewing systems alongside their teams.

The strongest candidates for this role are equally comfortable:
- Leading engineers
- Designing architectures
- Debugging production issues
- Reviewing code
- Working directly with customers
- Driving execution in ambiguous environments

About Blue Machines 
Blue Machines is building AI Employees. We help enterprises deploy AI agents across customer support, sales, operations, research, collections, recruitment, and other business functions. Our agents operate across voice, chat, email, CRM systems, internal tools, and enterprise workflows.

We are looking for an Engineering Manager to lead our Forward Deployed Engineering (FDE) team.

About The Role 
Forward Deployed Engineering sits at the intersection of Engineering, Product, AI, and Customer Success. Unlike traditional engineering teams that primarily build platform capabilities, the FDE team works directly with enterprise customers to understand business problems, design solutions, build custom workflows, deploy AI agents, and drive measurable business outcomes. You will lead a team responsible for taking customers from: "We want to automate this workflow" to "The AI employee is live, measurable, and delivering business value."

This is a highly hands-on leadership role. You will be expected to switch seamlessly between:
- Customer discussions
- Solution architecture
- Engineering reviews
- Production debugging
- Delivery planning
- Team leadership

No two customer deployments look the same. Success in this role requires strong technical judgment, adaptability, and ownership.

What You'll Do 
Lead the Forward Deployed Engineering Team
- Manage and mentor a team of Forward Deployed Engineers.
- Establish a high-performance engineering culture.
- Drive execution across multiple customer deployments.
- Help engineers navigate ambiguity and technical complexity.
- Participate in hiring and team building.
- Create an environment of accountability, ownership, and continuous improvement.
- Own Customer Success Through Engineering
- Work directly with enterprise customers to:
- Understand business workflows.
- Identify automation opportunities.
- Translate requirements i…

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