Senior Technical Account Manager - Strategic Services (EMEA)

Excerpt from the original posting

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

About ClickUp
ClickUp is the everything app for work, built to help teams plan, collaborate, and execute in one place. Our customers rely on ClickUp to simplify complexity, move faster, and build better operating systems for work across teams.

The Role
We’re hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role sits within Professional Services and is ideal for someone who can blend customer leadership, workflow design, technical problem solving, and practical change management.

You’ll help customers move from fragmented processes to scalable ways of working in ClickUp. That means leading complex implementations, guiding adoption across multiple stakeholder groups, identifying opportunities for automation and AI, and helping customers realize measurable business value from the platform.

What You’ll Do
Lead strategic implementations and customer transformations
- Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.

- Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.

- Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.

- Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.

Drive adoption, value realization, and account health
- Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.

- Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long-term platform value.

- Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans.

- Support strategic business reviews and customer conversations with a clear point of view on progress, opportunities, and priorities.

Design scalable solutions, automation, and AI use cases
- Turn complex business needs into th…

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