Cresta FDE
Forward Deployed Product Manager - AI Agent (EMEA)
- Location United Kingdom (Remote)
- Seniority senior
- Posted 2026-01-13
Original posting ↗ You apply on the company site — we never collect applications.
Extracted automatically from public job postings. Always verify details on the original posting before applying.
role details
Own AI Agent outcomes for customers, defining and delivering metrics that move the needle, and deploying AI Agents from scoping to launch and optimization.
Summary generated by AI from the original posting.
Hard requirements to check first
- Clearance：not mentioned in the posting
- Work auth：not mentioned in the posting
- Travel：customer-facing; travel not stated
Skills
GCPAgentsAIConversational AIProduct managementProject leadershipCustomer-facingProduct thinkingValue creationProblem solving
Excerpt from the original posting
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role As our first EMEA Forward Deployed Product Manager, AI Agent , you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution. In this role, you’ll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make each AI Agent successful. You’ll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform. As the first hire in EMEA, you’ll also play a key role in setting the standards for the role in the EMEA region and helping to grow the team as we scale. What You’ll Do - Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll… - Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization - Design, build, test and it…