AI Deployment Manager

Excerpt from the original posting

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. 

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role: 

At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens. 

As an AI Deployment Manager , you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes. 

This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands-on, customer-facing, and deeply embedded in how Cresta delivers value at scale. 

What Success Looks Like: 

- Customers launch AI solutions that actually get used—and drive real business outcomes 

- Deployments run smoothly, on time, and against clearly defined success metrics 

- Customers leave deployment confident, excited, and ready to scale 

- Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives 

- You consistently turn complexity into forward progress 

Qualifications We Value: 

- Experience leading technical or AI-driven SaaS implementations 

- Strong project management skills paired with a consultative, customer-first mindset 

- Comfort working with technical concepts, data, and analytics 

- Ability to translate complex technology into clear, actionable plans 

- Bias toward execution, outcomes, and ownership 

- Thrives in fast-paced, high-growth environments 

Why You’…

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