Senior Technical Account Manager

Excerpt from the original posting

About Docker 
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.

We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
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As a Senior Technical Account Manager (TAM) at Docker, you will serve as a trusted advisor to our most strategic customers, ensuring they realize measurable value from their investment in Docker’s platform. TAMs are responsible for guiding adoption, managing technical relationships, and influencing customer outcomes across the post-sales lifecycle.
This role sits within Docker’s Customer Engineering Group, which unifies pre- and post-sales technical teams to deliver a seamless, outcomes-driven customer experience. You’ll collaborate closely with Solutions Engineers, Engagement Services, and Product teams to help customers accelerate time-to-value, reduce friction, and achieve long-term success with Docker.

Responsibilities 
Customer Success and Adoption 
- Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria.

- Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes.

- Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth.

- Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams.

Technical Engagement and Collaboration 
- Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support.

- Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter.

- Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success.

- Provide…

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