Klaviyo Applied AI
Senior Software Engineer, Applied AI (Customer Agent)
- Location Boston, MA
- Seniority senior
- Posted 2026-06-05
Original posting ↗ You apply on the company site — we never collect applications.
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role details
Design, build, and scale systems for AI-native conversational platform, including conversational experiences, tools integrations, and retrieval systems.
Summary generated by AI from the original posting.
Hard requirements to check first
- Clearance：not mentioned in the posting
- Work auth：not mentioned in the posting
Skills
PythonReactAgentsObservabilityAIconversational platformautonomous serviceagentic commerceintelligent workflowstools integrationsretrieval systemsonboarding flows
Excerpt from the original posting
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role Our team is looking for a Senior Software Engineer, Applied AI to help build the future of Customer Agent, Klaviyo’s AI-native conversational platform. In this role, you’ll play a critical part in shaping how autonomous service, AI-driven support, and agentic commerce experiences evolve at scale across millions of customer interactions. You’ll work across the stack to design, build, and scale systems that power intelligent workflows, conversational experiences, tools integrations, retrieval systems, onboarding flows, observability, and multi-channel customer engagement. You’ll help develop both foundational platform capabilities and customer-facing experiences that enable brands to launch, customize, and continuously improve their own highly-configurable AI agents. As a Senior Engineer, you’ll tackle complex technical and product challenges, develop multiple solution paths, and evaluate business and architectural trade-offs to determine the best approach. You’ll also act as a technical leader and mentor, driving engineering quality, execution, and decision-making across projects. Additionally, you’ll be responsible for deploying well-designed, thoroughly tested solutions that prioritize reliability, scalability, and customer impact. The Customer Agent team is building one of Klaviyo’s most ambitious and strategic product areas: an extensible AI platform that enables brands to deliver personalized, autonomous customer experiences across channels like chat, email, SMS, and beyond. We operate with high ownership, rapid iteration cycles, and a strong bias toward execution. Every engineer is expected to think holistically about customer outcomes, collaborate deeply across engineering, product, design, data science, and go-to-market teams, and push beyond traditional role boundaries to help the team move faster. Success in this role means shipping high-quality systems quickly, contributing to foundational platform d…
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