Forward Deployed Engineer

Excerpt from the original posting

About Leucine and Celestara 
12 of the top 15 generic pharma companies in the world trust Leucine to manufacture the drugs that reach millions of patients every day. 
Leucine builds AI-powered software that helps pharmaceutical manufacturers stay compliant, audit-ready and productive, so medicines reach patients faster. Manufacturing, QA and QC teams use Leucine across thousands of regulated workflows, from material receipt to batch release, for small molecules, biologics, vaccines and more.
Celestara is our platform for building and running those solutions: data pipelines, agnotology that models the customer's operations, agentic workflows and applications on top.

About the role 
You will sit with our customers, understand how their work really gets done, and turn their highest-value problems into live solutions on Celestara. You own each use case end to end: from discovery and business case, through design and build, to UAT, go-live in production, and then its adoption, maintenance and ongoing iteration.
This is a hybrid role. Think product manager, solution architect and hands-on builder in one person, working inside the customer's four walls rather than from a distance. Most of our customers are in pharma, but you do not need prior pharma experience. We care far more about curiosity, empathy for users and the ability to learn a new domain fast.

Location - India and United States, deployed on-site at customer locations 

What you'll do 
1. Understand the problem
- Embed with customer teams on the shop floor, in QA/QC labs and in offices; shadow users and learn how work actually happens.
- Run discovery workshops and interviews; build empathy for users' pain points, constraints and incentives.
- Produce clear as-is process maps: steps, roles, hand-offs, systems, data sources and where time, cost and errors pile up.
2. Build the business case
- Run ROI assessments: baseline current effort, cycle time, error and rework rates, and quantify the value of the future state.
- Prioritise use cases with the customer by value, feasibility and time to impact.
3. Reimagine the solution on Celestara
- Design the to-be process and solution in the context of the platform, not as a one-off workaround.
- Translate requirements into a solution design: data sources and transformation pipelines, ontology and data model, agentic workflows, application screens and user journeys, integrations and access controls.
- Write crisp specs and user stories; make trade-offs and say…

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