Lead Solutions Engineer

Excerpt from the original posting

About MonetizeMore 

MonetizeMore is a global pioneer in ad technology, powering ad monetization for over 150,000 websites and apps globally. We combine proprietary technology with sophisticated optimization strategies to secure and maximize publisher revenue. We are a 100% remote, culture-first organization driven by four core values: Integrity, Enterprising, Kaizen (Continuous Improvement), and Collaboration. We empower our global team with absolute location autonomy and flexible global schedules. We care about the impact you deliver, not the hours you log on.
About the Role
We are looking for a highly technical, customer-obsessed Lead Solution Engineer to join our global technical operations team.
This is a premier role designed for an engineer who thrives at the intersection of deep technical problem-solving and direct client consultation. While you will support our diverse, global network of premium publishers, you will also serve as the critical technical lead for our rapidly expanding Brazilian market.
You won't be hiding behind a ticketing system; you will be the face of our technical expertise, working directly with our customers to solve their most complex technical challenges and seamlessly guide them through the adoption of our advanced ad-tech products. Because of this strategic focus, native or professional fluency in Portuguese is required, alongside excellent English communication skills to bridge the gap between our Brazilian customers and our global internal teams.
Core Responsibilities
1. Customer-Facing Problem Solving & Adoption

- Advanced Troubleshooting: Act as the primary technical escalation point for our premium global publishers. Dive deep into code, network traffic, and ad server configurations to diagnose and resolve integration issues.

- Brazilian Market Champion: Serve as the trusted technical partner for our Brazilian customers, leading implementation calls, troubleshooting sessions, and product walkthroughs fluently in Portuguese.

- Technical Onboarding: Lead the end-to-end technical implementation of MonetizeMore 's proprietary tools (like PubGuru and Advanced Ads) for high-value accounts, ensuring customers experience zero downtime and optimal revenue performance from day one.

- Custom Code Solutions: Write and debug custom JavaScript, HTML, and API integrations to adapt our monetization solutions to the unique setups of customer websites and mobile apps.

2. Driving Product Value & Communication

- Strategic Consulta…

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