Lead Solutions Engineer - US

Excerpt from the original posting

About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As Lead Solutions Engineer , you will drive revenue by owning the full technical sales process, proving the value of Parloa's platform to enterprise prospects and earning the confidence of their technical teams from first demo to signed deal.

This is your opportunity to be the technical voice that wins enterprise deals in one of the fastest-moving categories in tech, and to shape both how customers adopt agentic AI and what Parloa builds next.

Areas of ownership:

- Technical Sales Leadership: Co-own accounts and sales campaigns with your assigned sellers in your territory, leading every technical stage of the deal cycle so enterprise prospects move confidently from evaluation to commitment.

- Demos and Proof of Value: Build tailored demos and conversational AI experiences across voice and chat, showing integrations with customer systems that prove technical feasibility and build trust with technical stakeholders.

- Solution Architecture: Design scalable, robust architectures and address data security and compliance requirements so enterprise IT teams trust the solution and security reviews stop being a blocker.

- Customer Advocacy and Product Influence: Bring customer needs back into product roadmap discussions, working with Product Management, Customer Success, and Sales Enablement so the platform keeps pace with what enterprises need.

- Process and Team Excellence: Improve internal processes, documentation, and ways of working across the Solutions Engineering team, and represent Parloa at client on-sites, external events, and company gatherings (20-30% travel).

Who you are:

- 7-10+ years of experience as a Solutions Engineer, ideally at a SaaS vendor, with a strong grasp of enterprise sales processes and frameworks such as MEDDPICC

- Deep experience in contact center (CCaaS or UCaaS), VoIP, and telephony, including call flow, voice, and chat design

- Deep knowledge of enter…

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