Technical Solutions Manager, App Ads

Excerpt from the original posting

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com .

We’re looking for a Technical Solutions Manager to help advertisers and partners succeed with Reddit Ads in the United States. This individual contributor role brings strong hands-on troubleshooting skills and expertise in mobile app advertising, including app install campaigns and mobile measurement partners (MMPs). You’ll work with advertisers, agencies, partners, Sales, Product, Engineering, and other go-to-market teams to resolve technical issues, explain measurement outcomes, and turn customer feedback into useful product and process improvements.

This role is expected to work from the office 1–2 days per week. 

Responsibilities: 

- Troubleshoot app install campaigns, including app and event setup, SDK and MMP integrations, attribution configuration, postbacks, SKAdNetwork (SKAN) workflows, and discrepancies between Reddit Ads and MMP reporting

- Investigate and resolve advertiser and partner issues across campaign setup, targeting, delivery, pacing, reporting, measurement, account access, funding, APIs, integrations, and third-party reporting

- Own technical issues from intake through resolution: assess customer and business impact, identify likely causes, coordinate with the right teams, and keep stakeholders informed

- Support feature testing and share clear findings and actionable feedback with Product and Engineering

- Advise advertisers and internal partners on implementation, measurement, and platform usage, translating business goals into practical technical recommendations

- Document repeatable troubleshooting steps and contribute to runbooks, customer guidance, enablement, and process improvements that reduce recurring issues

- Participate in a team on-call rotation for urgent technical issues

Qualifications: 

- 5+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role

- Hands-on experience with mobile app install advertising and mobile measurement partners (MMPs),…

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