Botsync FDE
Forward Deployed Engineer - I
- Location Demak, Demak Regency, Indonesia
- Type Full-time
- Team Projects
- Posted 2026-09-19
Original posting ↗ You apply on the company site — we never collect applications.
Extracted automatically from public job postings. Always verify details on the original posting before applying.
Hard requirements to check first
- Clearance：not mentioned in the posting
- Work auth：not mentioned in the posting
- Customer site：yes — deployed at customer
Excerpt from the original posting
Asia’s leading robotics solutions provider, automating enterprise supply chains since 2017. We build syncOS — the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists. Our autonomous mobile robots (AMRs) run 24/7 for global brands — transforming production lines in hours, not weeks. Indonesia is an expanding deployment market for Botsync, with manufacturing and logistics customers bringing AMR fleets online and needing dedicated on-site engineering support to get systems live. What does Success look like: Success in this role is measured by commissioning quality and speed: automation systems installed, validated, and handed over to full operational readiness on schedule, with proactive issue identification and strong customer satisfaction through the hypercare phase. Key Responsibilities: Deployment and commissioning - Oversee the installation and activation of automation systems at customer locations - Conduct thorough system and safety checks to ensure compliance with regulations and optimize performance - Document commissioning processes and maintain detailed records, including deployment details, checklists, photos, and SAT reports - Perform preventive maintenance of systems every quarter and replace components if necessary Troubleshooting and support - Troubleshoot and resolve technical issues related to AMRs, ROS navigation, PLCs, and associated software - Coordinate with the remote support team for an efficient handover of projects during the hypercare phase - Predict and notify the team lead of any safety issues to be addressed on-site, ensuring a proactive approach - Participate in monthly KT sessions on version upgrades and bug fixes Customer engagement and reporting - Provide comprehensive training to customer personnel on AMR operations and maintenance procedures - Develop relations with customer’s operations or maintenance teams - Update weekly reports regularly, highlighting progress, challenges, and resolutions - Identify and propose potential improvements to AMR performance and user experience Essential - Bachelor’s degree in Engineering (Computer, Mechatronics, Robotics, Electrical, or a related field) - Hands-on experience with AMRs, ROS / ROS2, PLCs, or similar automation technologies - Ability to work independently in on-site, customer-facing environments - Willingness to travel frequently to cus…