Forward Deployed Engineer - I

Excerpt from the original posting

Asia’s leading robotics solutions provider, automating enterprise supply chains since 2017. We build syncOS — the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists. Our autonomous mobile robots (AMRs) run 24/7 for global brands — transforming production lines in hours, not weeks.
Australia is a growing deployment market for Botsync’s AMR fleet, with customers running live automation across facilities that need dedicated on-site engineering support.

What does Success look like: 

Success in this role is measured by commissioning quality and speed: automation systems installed, validated, and handed over to full operational readiness on schedule, with proactive issue identification and strong customer satisfaction through the hypercare phase.

Key Responsibilities: 
Deployment and commissioning 
- Oversee the installation and activation of automation systems at customer locations
- Conduct thorough system and safety checks to ensure compliance with regulations and optimize performance
- Document commissioning processes and maintain detailed records, including deployment details, checklists, photos, and SAT reports
- Perform preventive maintenance of systems every quarter and replace components if necessary
Troubleshooting and support 
- Troubleshoot and resolve technical issues related to AMRs, ROS navigation, PLCs, and associated software
- Coordinate with the remote support team for an efficient handover of projects during the hypercare phase
- Predict and notify the team lead of any safety issues to be addressed on-site, ensuring a proactive approach
- Participate in monthly KT sessions on version upgrades and bug fixes
Customer engagement and reporting 
- Provide comprehensive training to customer personnel on AMR operations and maintenance procedures
- Develop relations with customer’s operations or maintenance teams
- Update weekly reports regularly, highlighting progress, challenges, and resolutions
- Identify and propose potential improvements to AMR performance and user experience

Essential 
- Bachelor’s degree in Engineering (Computer, Mechatronics, Robotics, Electrical, or a related field)
- Hands-on experience with AMRs, ROS / ROS2, PLCs, or similar automation technologies
- Ability to work independently in on-site, customer-facing environments
- Willingness to travel frequently to customer sites as required
- Fu…

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