Cresta FDE
Enterprise Solutions Engineer
- Location United States (Remote)
- Seniority mid
- Posted 2025-09-04
Original posting ↗ You apply on the company site — we never collect applications.
Extracted automatically from public job postings. Always verify details on the original posting before applying.
role details
Partner with sales teams to understand customer requirements and provide technical solutions to prospects.
Summary generated by AI from the original posting.
Hard requirements to check first
- Clearance：not mentioned in the posting
- Work auth：not mentioned in the posting
Skills
GCPAgentsAIconversational AIreal-time human agent augmentationconversation intelligenceproduct demostechnical validationproof-of-concept exercisespilots
Excerpt from the original posting
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: As an Enterprise Solutions Engineer you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as liaison between sales, the customer and Cresta’s technical teams. Responsibilities: - Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements - Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing - Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product - Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations - Drive adoption during proof of values by training individual managers and users on the Cresta solution - Translate prospect use cases into brilliant technical solutions a…