Technical Account Manager 2 - San Francisco

Excerpt from the original posting

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. 

What You’ll Do: 

- Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes

- Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.

- Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements

- Participate and prepare for Monthly and Quarterly Business Reviews with customers

- Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products

- Continuously evolve best practice to technical product adoption and customer success

Who You Are: 

- Someone with a solid technical grounding and hands-on experience of IT Operations

- Confident in your hands on experience AWS, Azure or GCP

- Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.

- Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.

- Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.

- Able to sit up to 4 hours, traveling to and from client sites 

- Able to travel via auto, train or air up to 20% of the time

- Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space

- Experienced using Datadog and/or other cloud monitoring tools

- Fluent, daily user of AI tools: regularly builds custom skills, prompts, or automations to optimize personal workflow and eliminate repetitive work

Datadog values people from all walks of life. We understand not everyo…

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