Principal Technical Program Manager, Forward Deployed Engineering

Excerpt from the original posting

About Docker 
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.

We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
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About the Role 
Docker's Forward Deployed Engineering (FDE) team embeds senior engineers inside our most strategic customers to solve their hardest deployment, integration, and adoption problems. FDEs then bring what they learn back to Docker Product and Engineering so that every customer benefits.

As the Principal Technical Program Manager for FDE, you define what good looks like for the organization and run the business that delivers it. You define the standards for how FDE plans, commits, delivers, and measures quality. You own the operating rhythm, track commitments Docker has made to customers, the commitments Docker Engineering has made to FDE, and the timelines and resourcing behind them.

This is a senior role that works with stakeholders across the business to drive outcomes for Dockers most important customers. FDE is where Docker proves it can deliver for the customers that matter most while the technology around us changes quickly. You will set the standard for how a small team of senior engineers earns and keeps the trust of customers, and you will make what they learn useful to the whole company. The practices you establish will become the model for how Docker engages with its largest, most complex customers.

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Responsibilities 
Define What Good Looks Like 
- Define the FDE delivery standards, engagement model, and quality bar, and write them down so engagements are consistent across customers, regions, and engineers.

- Decide which metrics matter for FDE, set targets, and revise them as the team learns.

- Turn lessons from each engagement into reusable practice and product improvements.

Run t…

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