Head of Field Engineering Operations

Excerpt from the original posting

About Vercel:

Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. 

Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. 

About the role:

We are looking for a Head of Field Engineering Operations to join our Revenue Operations team. In this role, you’ll architect the systems, processes, and insights that enable a fast-growing Field Engineering organization to scale even more effectively. As a strategic partner to the VP of Field Engineering, you will own the operational backbone that enables our Solutions Architects, Developer Success Engineers, Customer Success Engineers, Technical Account Managers, and Professional Services teams to deliver outsized customer impact. You will build and lead a team that brings discipline to capacity planning, territory alignment, performance measurement, and customer lifecycle management— while constantly asking how we can use better tooling, smarter automation, and tighter feedback loops to make the organization faster and sharper. You will report to the Head of Revenue Operations, and the role will be hybrid in-office in San Francisco.

If you’re based within a pre-determined commuting distance of one of our offices (SF, NYC, or Austin), the role includes in-office anchor days on Monday, Tuesday, and Friday, even if the role is listed as remote. For location-specific details, please connect with our recruiting team.

What you will do:

- Own the end-to-end operational strategy for Field Engineering— designing and optimizing the processes, systems, and frameworks that enable the SA, DSE, CSE, TAM, and Professional Services teams to operate at scale and deliver measurable customer impact.

- Build, lead, and develop a high-performing Field Engineering Operations team, establishing the function as a strategic pillar within the FE organization and a trusted partner to FE leadership.

- Shape and iterate on how Field Engineering is organized and runs— driving changes to team structures, role definitions and RACI, and engagement models as the team scales, and pressure-testing those proposals with a deep understanding of people, process, and data.

- Drive capacity planning, territory design, and resource allocation across…

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